Returns & Exchanges
At New Zealand Souvenirs & Gifts, we want you to be completely satisfied with your authentic Kiwi treasures. If for any reason you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.
Contact Our Support Team
Email our customer service team with your order number and a brief explanation of why you wish to return the item.
Securely Package Your Item
Place the unused item in its original packaging, ensuring all tags are attached and it is protected for transit back to New Zealand.
Ship the Package
Send your return via a tracked courier service to the address provided by our team to ensure your gift arrives safely.
Receive Your Refund or Exchange
Once we inspect the returned goods, we will process your full refund to the original payment method or dispatch your replacement item within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing